Restaurant site supervisor misconceives a manager's effective method of keeping their food service seamless, manager has them removed by the owner: ‘Game on’

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    a man cooking on a stove in a kitchen
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    "Manager Mayhem"

    So this happened years ago when I was in charge of a restaurant. Not part of a chain or anything, this was owned by a couple who had 2 restaurants (both different) and a bar in the lobby of a movie theater.
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    We had quite the busy day so one of the site managers (by lack of better word, the one supervising all 3 locations) came to help.
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    That day I ran the kitchen, ordering the boss' son around and there were, i think, 5 people running service.
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    This manager was appalled by what she perceived as chaos (but in reality was a well- funcioning team) and decided to put down manager law.
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    Started ordering me around, do this, go there, make sure that gets done now. At first I just ignored her until she made that impossible by standing right in front of me barking her next order.
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    a kitchen filled with metal pots and pans and cooks in the background
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    Game on! Every time she ordered me to do something, whatever I was doing got dropped and I jumped right
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    Grilling some burgers but order me to clean something up? Sure, right away... charred burgers but clean workbench.
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    Plating up but order me to run a few loads of dishes (dishwasher was a no-show)?
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    sure... cold food but some more clean dishes. It took almost a full hour for things to fall completely apart, and I mean completely!
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    No food coming out of the kitchen, service grinding to a halt (yes, she also completely f-ed that up) and said manager sitting in a corner crying.
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    Took me about half an hour to get things back on track once I got the owner to remove the manager from the restaurant.
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    MasterTinkaton If it works, trying to fix it will make it not work
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    FalseBuddha If it ain't broke, fix it 'til it is.
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    FactDisastrous well we made it work the best we could... some managers just need to find out the hard way
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    Original Product6850 I always love when a foh manager who mostly focuses on the front comes back to help. They always find things wrong and tries to help or manage. We love to sit back and watch the show. Some how they never figure out they are the problem. This doesn't apply to all foh, don't get me wrong. Keep me in the back i know my place! I'll share my opinion and help run a plate or two if I have time.
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    ITsunayoshil Welp. That sounds like manglement alright
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    FactDisastrous I'm just happy she decided to go sit in a corner and cry and not start to scream at me...
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    Sagybagy A good manager would have stepped in and done things like run the dishes, help with food prep or cleaning. Run orders etc. to help with the chaos. Not try and direct chaos.
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    FactDisastrous What I would have liked was for the manager to ask how she could have helped...

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